BYLOGSTRUP

Terms of trade & privacy policy

Terms of trade

ByLogstrup
HD Furniture ApS

Trollesmindevænget 6
3400 Hillerød
TEL: 21808326
CVR: 41904054

Payment 

HD Furniture ApS receives online payments with; Visa / Dankort, Visa, Mastercard.

Payment will only be deducted from your account when the outdoor kitchen is dispatched or unless otherwise agreed.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

HD Furniture ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and can not be read by other outsiders.

HD Furniture ApS's own website also uses encryption with SSL protocol.

Payments will only be deducted from your account when the order is shipped.

Delivery
The delivery time for your order is 3-5 weeks.

Delivery area: We only deliver goods within Denmark, unless otherwise agreed.

HD Furniture ApS ships goods with Danskdistribution.dk

Shipping is calculated based on weight and zip code.

Important! Write NEVER under on receipt of order / consignment note before you have checked your delivery for errors and defects.

If there is visible damage to the packaging, make reservations by writing 

"Received, with reservations due to damaged packaging ”on the consignment note.

Freight damage and defects must be reported to info@bylogstrup.dk as soon as possible 

Remember the order number that appears on the consignment note.

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Right of withdrawal
There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than 14 after delivery and the item must be returned no later than 14 days after we have been informed of the use of the right of withdrawal.

Desire to use the right of withdrawal as well the standard cancellation form in completed condition must be sent to info@bylogstrup.dk (cf. the form at the bottom of the terms and conditions).

The condition of the item upon return


You are liable for the deterioration of the value of the goods, which is due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to HD Furniture ApS to assess the condition of the item.

Right of complaint
A 2-year right to make a complaint about the product is granted in accordance with the Danish Purchase Act. The right of complaint applies to all defects in material and manufacture.

Complaint regarding. Defective situation must be reported to HD Furniture ApS within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.

The complaint lapses due to incorrect or unusual use of the product.

Upon return, contact the company:

HD Furniture ApS
ByLogstrup
Trollesmindevænget 6
3400 Hillerød
TEL: 21808326

Complaints are not received if these have been sent on COD.

 

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with HD Furniture ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered in HD Furniture ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and the employees of HD Furniture ApS have access to the information that is registered about you and is only used in relation to purchases from us.

The data responsible for HD Furniture ApS is: Henrik Hansen

We do not store and transmit customer information encrypted.

As registered with HD Furniture ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to info@bylogstrup.dk.

Cookies


At https://www.bylogstrup.dk cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log statistics

We use a log statistic on https://www.bylogstrup.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc.

The log statistics are only used for the purpose of optimizing HD Furniture ApS's website.

Consumer protection


Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunities for appeal


In the event of a complaint, our e-mail address must be stated: info@bylogstrup.dk and the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link).
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.
ec.europa.eu

Standard cancellation form


(this form is completed and returned only if the right of withdrawal is exercised)

To [insert here the trader's name, physical address and, where applicable, the fax number and e-mail address of the trader himself]:

- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)

- Ordered on (*) / Received on (*)

- Consumer name (Consumer names)

- Consumer's address (Consumer's address)

- Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)

- Date

en_GBEnglish (UK)